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SUPPORT SERVICES

CASE MANAGEMENT

Case management is when a Bienestar staff member works closely with you and connects you to services to help you achieve your best state of health and well-being. Our case managers take time to understand you and all of your needs as a person. They will talk with you about all different areas of your life and evaluate your strengths, weaknesses, needs and resources. Our case managers will work with you to create a plan that improves your quality of life.

At Bienestar, our case managers do not just serve as someone to connect you with other community-based agencies. They will also advocate for you and address any challenges that may impact treatment and/or access to other medical or mental health services.

We can help you apply for the following services and resources:

  • Benefits
  • Counseling
  • Food
  • Medical Care
  • Shelter/Housing
  • Transportation
  • Other services you may need

Our case managers can also provide healthcare education to individuals, partners and families. They can talk to you about the risks and benefits of different medical treatments, managing an ongoing disease, issues related to medication and treatment, and how to prevent HIV, substance abuse and other infections or disorders.

PEER NAVIGATION

Working closely with case managers, our trained and qualified Peer Navigators can actively work with you to connect you to services that help you achieve your best state of health and well-being. These services include, but are not limited to:

  • Hormone Replacement Therapy
  • Housing Assistance
  • Food Security
  • Transportation Assistance
  • Mental Health Therapy
  • Substance Abuse Treatment
  • Socio-Education Support Groups
  • Legal Aid
  • HIV prevention and HIV care
  • Connecting you with other services you may need

Peer Navigators are part of diverse care teams and are very hands-on initially to help clients navigate processes and systems they may not know about. The goal of peer navigation is to help remove client barriers, improve access to HIV prevention and care services in order to improve client self-efficacy, quality of life, and empowerment through increased knowledge. As role models living with a shared community experience, Peer Navigators provide unique and special support to help overcome the fear and anxiety of going through a service process alone.

Peer Navigators are not meant to replace case managers. Rather, they are intended to enhance the efforts of case managers. With the help of a Peer Navigator, clients can brainstorm solutions to address concerns and needs effectively, all while maintaining confidentially and being HIPPA compliant.

For more information on Peer Navigation, please contact:

Jorge Diaz
Director, Client Navigation and Linkage to Care
jdiaz@bienestar.org
(866) 590-6411 ext. 208

FOOD BANK

Our Food Bank provides ongoing food assistance for low-income individuals that meet certain eligibility requirements. Clients receive nutritious produce and foods on a monthly basis to make sure that they are able to eat healthy.

If you need food assistance but do not meet the requirements for our food bank, we can provide a small amount of emergency food one time and then connect you to other food banks near you.

For more information and eligibility requirements, please contact:

Alyssa Solorza
Food Bank Coordinator
asolorza@bienestar.org
(866) 590-6411 ext. 104

Our Food Bank services are available at the following center location:

Food Bank Hours of Operation:

Tuesday        11:00am – 2:00pm
Wednesday  10:30am – 12:30pm
Thursday      12:00pm –  4:00pm

HOUSING SERVICES

Our Housing Services program is designed to help people whose health conditions make it difficult for them to pay their rent and/or utilities. We provide a variety of services depending on your needs and situation. In order to qualify for this program, there are certain eligibility requirements you must meet.

For more information or to ask about eligibility requirements, please contact:

Jose Guerrero
Housing Specialist
jguerrero@bienestar.org
(866) 590-6411 ext. 204

Bienestar’s Housing Services can help in the following ways:

  • Assistance with paying rent, mortgage and/or utilities
  • Monetary grants to help you move into a new living place
  • Monetary grants to help you get into a permanent place of living
  • Getting connected to other emergency and transitional housing programs

PREVENTION EDUCATION

Looking to learn how you can reduce your risk for STIs? Need assistance with disclosing your HIV status to a new partner? Bienestar offers Prevention Education programing that is evidence-based and provides assistance to lower your risk of acquiring HIV or passing it on to a partner.

Due to advancements with PrEP and treatment as prevention, people have more tools than ever to help reduce their exposure to HIV and STIs. Bienestar's prevention education works to empower individuals with the knowledge they need to understand which tools are best for them and their partner(s). Prevention programing is offered as both a group or individual activity. Prevention programing is offered regardless of HIV status.

For more information please contact:

Silvia Valerio
Patient Advocate
(866) 590-6411 ext. 107

SUPPORT GROUPS

Are you looking for a sense of community or family? Do you want to find people who share your similar experiences and life? Find a support group with Bienestar! We would love to welcome you to one of our many weekly support groups that are held across all of our different center locations.

No matter how you may identify, we definitely have a group of people who share similar experiences and are ready to provide a space of support and community for you. New people are always welcome to join any of our groups.

Some of our groups are focused on specific communities:

  • Gay and Bisexual Men
  • Transgender Women
  • LGBTQ (Lesbian, Gay, Bisexual, Transgender & Queer) Youth
  • People living with HIV/AIDS
  • People dealing with Substance Abuse disorders
  • Spanish-speaking LGBTQ people

If you would like more information about our support groups, please contact the Bienestar center location nearest you by calling (866) 590-6411.

To Access Any of our locations, call us at (866) 590-6411 or email info@bienestar.org

East Los Angeles

5326 E. Beverly Blvd.
Los Angeles, CA 90022
Monday – Friday: 10AM – 7PM

Hollywood

4955 W. Sunset Blvd.
Los Angeles, CA 90027
Monday – Friday: 10AM – 7PM

Long Beach

2690 Pacific Ave # 300
Long Beach, CA 90806
Monday – Friday: 10AM – 7PM

Pomona

180 E. Mission Blvd.
Pomona, CA 91766
Monday – Thursday: 10AM – 7PM

San Fernando Valley

8134 Van Nuys Blvd., Ste. 200
Panorama City, CA 91402
Monday – Friday: 10AM – 7PM

South Los Angeles

130 W. Manchester Ave.
Los Angeles, CA 90003
Monday – Friday: 10AM – 7PM