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Case management is when a Bienestar staff member works closely with you and connects you to services to help you achieve your best state of health and well-being. Our case managers take time to understand you and all of your needs as a person. They will talk with you about all different areas of your life and evaluate your strengths, weaknesses, needs and resources. Our case managers will work with you to create a plan that improves your quality of life.

At Bienestar, our case managers do not just serve as someone to connect you with other community-based agencies. They will also advocate for you and address any challenges that may impact treatment and/or access to other medical or mental health services.

We can help you apply for the following services and resources:

  • Benefits
  • Counseling
  • Food
  • Medical Care
  • Shelter/Housing
  • Transportation
  • Other services you may need

Our case managers can also provide healthcare education to individuals, partners and families. They can talk to you about the risks and benefits of different medical treatments, managing an ongoing disease, issues related to medication and treatment, and how to prevent HIV, substance abuse and other infections or disorders.


Working closely with case managers, our trained and qualified Peer Navigators can actively work with you to connect you to services that help you achieve your best state of health and well-being. These services include, but are not limited to:

  • Hormone Replacement Therapy
  • Housing Assistance
  • Food Security
  • Transportation Assistance
  • Mental Health Therapy
  • Substance Abuse Treatment
  • Socio-Education Support Groups
  • Legal Aid
  • HIV prevention and HIV care
  • Connecting you with other services you may need

Peer Navigators are part of diverse care teams and are very hands-on initially to help clients navigate processes and systems they may not know about. The goal of peer navigation is to help remove client barriers, improve access to HIV prevention and care services in order to improve client self-efficacy, quality of life, and empowerment through increased knowledge. As role models living with a shared community experience, Peer Navigators provide unique and special support to help overcome the fear and anxiety of going through a service process alone.

Peer Navigators are not meant to replace case managers. Rather, they are intended to enhance the efforts of case managers. With the help of a Peer Navigator, clients can brainstorm solutions to address concerns and needs effectively, all while maintaining confidentially and being HIPPA compliant.

For more information on Peer Navigation, please contact:

Brendan O'Connell
Manager, Client Navigation and Linkage to Care
(866) 590-6411 ext. 208


Our Food Bank provides ongoing food assistance for low-income individuals that meet certain eligibility requirements. Clients receive nutritious produce and foods on a monthly basis to make sure that they are able to eat healthy.

If you need food assistance but do not meet the requirements for our food bank, we can provide a small amount of emergency food one time and then connect you to other food banks near you.

For more information and eligibility requirements, please contact:

Brendan O'Connell, MSW
Director of Programs & Services
(866) 590-6411 ext. 124

Our Food Bank services are available at the following center location:

Food Bank Hours of Operation:

Tuesday     11:00am – 2:45pm
Thursday    12:00pm – 1:45pm, 3:00pm – 4:45pm
1st and 4th Wednesday of each month     10:00am – 12:00pm
*Closed on the 5th Tuesday and Thursday of each month


Our Housing Services program is designed to help people whose health conditions make it difficult for them to pay their rent and/or utilities. We provide a variety of services depending on your needs and situation. In order to qualify for this program, there are certain eligibility requirements you must meet.

For more information or to ask about eligibility requirements, please contact:

Brendan O'Connell

Client Navigation & Housing


(866)590-6411 ext.208

Bienestar’s Housing Services can help in the following ways:

  • Assistance with paying rent, mortgage and/or utilities
  • Monetary grants to help you move into a new living place
  • Monetary grants to help you get into a permanent place of living
  • Getting connected to other emergency and transitional housing programs


Looking to learn how you can reduce your risk for STIs? Need assistance with disclosing your HIV status to a new partner? Bienestar offers Prevention Education programing that is evidence-based and provides assistance to lower your risk of acquiring HIV or passing it on to a partner.

Due to advancements with PrEP and treatment as prevention, people have more tools than ever to help reduce their exposure to HIV and STIs. Bienestar's prevention education works to empower individuals with the knowledge they need to understand which tools are best for them and their partner(s). Prevention programing is offered as both a group or individual activity. Prevention programing is offered regardless of HIV status.

For more information please contact:

Silvia Valerio
Patient Advocate
(866) 590-6411 ext. 107


Are you looking for a sense of community or family? Do you want to find people who share your similar experiences and life? Find a support group with Bienestar! We would love to welcome you to one of our many weekly support groups that are held across all of our different center locations.

No matter how you may identify, we definitely have a group of people who share similar experiences and are ready to provide a space of support and community for you. New people are always welcome to join any of our groups.

Some of our groups are focused on specific communities:

  • Gay and Bisexual Men
  • Transgender Women
  • LGBTQ (Lesbian, Gay, Bisexual, Transgender & Queer) Youth
  • People living with HIV/AIDS
  • People dealing with Substance Abuse disorders
  • Spanish-speaking LGBTQ people

If you would like more information about our support groups, please contact the Bienestar center location nearest you by calling (866) 590-6411.

Our Current Support Groups:

Gay/Bisexual/Men Who Have Sex with Men (MSM)

  • HOLLYWOOD "Mano a Mano" for HIV+ Men (en Español)
    Fridays 7:00pm – 9:00pm
  • HOLLYWOOD "Circulos de Ambiente" (en Español)
    Wednesdays 7:00pm – 9:00pm
  • LONG BEACH "Hombres De Ambiente" (en Español)
    Mondays 5:00pm – 7:00pm
  • POMONA "Hermanos de Luna Y Sol" 18+ (en Español)
    Thursdays 7:00pm-9:00pm
  • SAN FERNANDO VALLEY "Hermanos de Luna Y Sol" (en Español)
    Mondays 7:00pm-9:00pm
  • SOUTH LOS ANGELES "CARAS" (en Español)
    Tuesdays 7:00pm-9:00pm

HIV+ Individuals

  • EAST LOS ANGELES "Genesis" for HIV+ Men (en Español/English)
    Tuesdays 7:00pm – 9:00pm
  • HOLLYWOOD "Esperanza" for HIV+ Women (en Español)
    Tuesdays 11:00am – 1:00pm
  • HOLLYWOOD "VIDA" for HIV+ Transgender Women (en Español)
    Fridays 4:00pm – 6:00pm
  • HOLLYWOOD "Mano a Mano" for HIV+ Men (en Español)
    Fridays 7:00pm – 9:00pm
  • LONG BEACH "Mano a Mano" for HIV+ Men (en Español)
    Wednesdays 5:00pm – 7:00pm
  • POMONA "New Frontiers" for HIV+ Individuals 18-34 (in English)
    Mondays 7:00pm-9:00pm
  • POMONA "Aprendiendo a Vivir" for HIV+ Individuals and family/friends 18+ (en Español)
    Wednesdays 7:00pm-9:00pm
  • SAN FERNANDO VALLEY Therapy Group for HIV+ Individuals (en Español)
    Thursdays 6:00pm-8:00pm
  • SOUTH LOS ANGELES "ECOS" for HIV+ Individuals (en Español)
    Thursdays 6:00pm-8:00pm


Parents & Families

  • EAST LOS ANGELES "PFLAG" Parent Support Group for Families with LGBTQ Members (en Español/English)
    3rd Thursday of every month 7:00pm – 9:00pm
  • HOLLYWOOD "PFLAG" Parent Support Group for Families with LGBTQ Members (in English)
    2nd Thursday of every month 7:30pm-9:30pm
  • SAN FERNANDO VALLEY "PFLAG" Parent Support Group for Families with LGBTQ Members (en Español/English)
    4th Friday of every month 7:00pm-9:00pm

Substance Use

  • EAST LOS ANGELES Rehab Program, open group for Substance Abuse Prevention (in English)
    Mondays 5:00pm – 7:00pm
  • EAST LOS ANGELES "Narcotics Anonymous" for anyone who has issues with addiction (in English)
    Thursdays 7:00pm – 9:00pm

Transgender Women

  • EL MONTE "Transgeneros Unidas" (en Español)
    Tuesdays 5:00pm – 7:00pm
  • HOLLYWOOD "Transgeneros Unidas" (en Español)
    Wednesdays 1:00pm – 3:00pm
  • HOLLYWOOD "VIDA" for HIV+ Transgender Women (en Español)
    Fridays 4:00pm – 6:00pm
  • LONG BEACH "Transgeneros Unidas" (en Español)
    Thursdays 4:00pm – 6:00pm
  • SAN FERNANDO VALLEY "Transgeneros Unidas" (en Español)
    Mondays 4:00pm-6:00pm
  • SOUTH LOS ANGELES "Transgeneros Unidas" (en Español)
    Mondays 3:00pm-5:00pm

**For more information regarding changing your name, contact us at (866) 590-6411**

Wellness Group

  • EAST LOS ANGELES "Bienestar Cada Día" Open Group for Everyone (English and Español)
    Wednesdays 5:00pm – 7:00pm


  • POMONA "Sabores" for LGBTQ Youth 14-25 (in English/Español)
    Tuesdays 7:00pm-9:00pm

To Access Any of our locations, call us at (866) 590-6411 or email info@bienestar.org

East Los Angeles

5326 E. Beverly Blvd.
Los Angeles, CA 90022
Monday – Friday: 10AM – 7PM

El Monte – San Gabriel Valley Service Center

3131 Santa Anita Ave., Ste. 109
El Monte, CA 91733
Thursday: 5PM – 7PM


4955 W. Sunset Blvd.
Los Angeles, CA 90027
Monday – Friday: 10AM – 7PM

Long Beach

2690 Pacific Ave # 300
Long Beach, CA 90806
Monday – Friday: 10AM – 7PM


180 E. Mission Blvd.
Pomona, CA 91766
Monday – Thursday: 10AM – 7PM

San Fernando Valley

8134 Van Nuys Blvd., Ste. 200
Panorama City, CA 91402
Monday – Friday: 10AM – 7PM

South Los Angeles

130 W. Manchester Ave.
Los Angeles, CA 90003
Monday – Friday: 10AM – 7PM